123 HP Remote Assistance
The HP Phone home product is called “HP Insight Remote Support” and is free to download. 123 HP Remote Assistance scans the environment, supervise your equipment for errors and uploads the data to HP.
Your serial numbers are uploaded so that HP can determine if the equipment is under contract or warranty and could automatically created a ticket for if you wish.
Connect to your computer to diagnose and troubleshoot your printer issue by an HP support agent. To add HP remote assistance, http://www.hp.com/123 download and install the HP remote assistance.
Click on the link and you will be redirected to the page. You have to enter the 6-digit code provided by your agent.
Click connect after entering your printer model. You will prompted to download and install the software application allowing the agent to access your computer. This will allow the HP support agent to diagnose your issue by accessing your computer with an active internet connection.
You computer and printer issues will be solved by the HP support agent.
Automatic Fixes and troubleshooters
You can easily solve the basic printer related issues using the HP support Assistant’s troubleshooters and automated fixes. For an instance, if you feel like your printer is working slowly or lacking speed you can make use of the HP performance Tune-Up can easily enhance the performance of your printer system. If the process not resolved or seems difficult, 123 HP Remote Assistance helps you to easily locate the support resources to resolve the device issue.
HP Personalized support
Users can easily manage the HP devices using the My device tab. Users can easily access all the registered devices with 123 HP Remote Assistance just by creating a New ID or you can also sign in with existing credentials. You can easily track new messages and updates of your family members or friends’ PC and printer. Add their device information into the list and get automatically notified. You can also get information about the view and subscribed services from My Services tab.