HP OfficeJet 5740 Offline Error
HP OfficeJet 5740 printer offline printer goes offline on some times. The Printer offline message displays tells that the computer is unable to communicate with the printer. Without prior notice, the printer may go offline due to some network conditions. Then,below given are some of the common troubleshooting solutions for the offline error.
- HP Print and Scan Doctor tool
The first and foremost thing to do when your printer goes offline is using the HP Print and Scan doctor. Download the HP Print and Scan Doctor from http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe . Next,copy and paste the URL in your web browser and you will be navigated to download the file on your computer. Open the Print and Scan Doctor. Give response the screen to find a solution for your HP OfficeJet 5740 printer offline error.
- Printer default settings
Restart the printer. Search for Devices and Printer in Windows and find the icon for your originally installed printer. Continue to next step if a grey or color icon displays with a green check mark. Then,right-click icon and select Set as Default printer if a color or grey icon displays without a check mark.
Now,right-click on the icon for the default printer and pick See What’s Printing. You will see the print queue window opens. Then,click Printer. If a checkmark displays next to Pause Printing and Use Printer Offline, click each item to remove the checkmark.
- Printer restart and connection status check.
Reset the printer connection by turning the printer off and switching it on after sometime. Then you have to check the printer status. Then,turn on the printer and detach the power cord from the printer.Now,restart the computer after a few seconds.
Then,check whether the printer is connected to computer or the network. Connect the printer in either wired or wireless or USB connection.
- Correct port selection
Search for Devices and Printer in the Windows. The Devices and Printer window will open. Select Printer Properties and right-click your printer name. The properties Window will open.
Then,click Ports tab and find the printer name in the Printers column. Check whether the port name or description includes USB or DOT4, if your printer is connected on a USB connection. In the same way, make sure that you use the correct printer port for each and every connectivity method.
- Firmware update
Update the printer from as HP regularly release printer updates. If the problem did not resolve, continue to the next step.
- Creating a manual connection
If you have connected your printer on network connection, you can create connections manually. Initially print the network configuration report or Wireless Test Report from your printer. Now,you can print the report from network settings or network setup menu.
Then,check for the network status of your network connection type on the printout report. Continue, if the status is connected. Otherwise the printer is detached from your network. Then,connect the printer to your network before you continue. If you have any doubts in setting up a network connection, utilize the User guide to search the HP website for your HP OfficeJet 5740 printer model.
Next,find some other information like IP Address, subnet mask and Default Gateway for your printer network and the URL for Embedded Web server. Then,click Network or Networking tab and open the page for your network type either wireless or wired.
Then,click Manual IP and click Manual IP address to fill automatically. If you do not have an option like that, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed. Click Apply and try to connect to the network manually.